We should encourage our customers to complain! free essay sample

Explain what this statement means, how it should be applied, why it should be applied and why a policy of encouraging customer complaints would benefit your organisation, or indeed, any other organisation. It means the organisations puts a high important on satisfying their current and potential customers. Their main goal or objective is to ensure their customers are 100% satisfied with the service package provided to them The first reaction to customer complaint is a negative one. No matter how much youve tried, some of them will not be satisfied. But you should try and see customer complaints in a positive light. Complaining customer are customers who care about getting better service. They want to keep working with you. Therefore, instead of seeing complaints as a disappointment to yourself or your business, try and see them as valuable feed-back. If they dont complain to you, theyll complain to others And thats a big problem. We will write a custom essay sample on We should encourage our customers to complain! or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Not only will you lose them as customers, you will lose others as well. According to the 2005 TARP study, an unhappy customer will share his displeasure with at least another dozen people. So instead of losing one customer, youll actually stand to lose 13. Thats a situation you must avoid at all costs. The customer who complains is a customer who cares – In other words, youre losing a good customer. The kind of customer who will stick by you and possibly bring others. Think of it this way. To complain takes time. Most dissatisfied customers say absolutely nothing and take their business elsewhere. Complaining customers will take that time to tell you whats wrong. This is something that should be appreciated at just value. They will tell you about the bad things you missed – The outside eye sees things clearer than you’re inside eye. Customers are also very precise and theyll help you get straight to the root of the problem. They can become your most loyal customers – These customers will afterward stick by you because you showed you care about their opinions, and then endeavoured to give them the best service available. The conclusion is that a complaint isnt in fact a complaint at all. Its actually priceless advice. Methods of getting that advice; Ask for complains – Its the easiest and the simplest way possible. Your customers will know you care about serving them better and thats an extra benefit right there. You should even aim to getting a regular stream of complains. Make it easy for your customers to contact you – Its excellent if you can afford a special phone line for complains, but if you cant a regular line will do. Get an email address, and this one you can keep for complains only. No matter what contact method you use, include that information in all your marketing guarantees as well as on your website. Make sure all your customers know how, where and to whom to complain. Make a habit out of asking for feed-back – Ten days or so after youve concluded a deal, give them a phone call, or send an email. After thanking them for doing business with you, ask them if they have any complaints and suggestions. Be sure to let them know they wont encounter the same problems again. Include a complaint and suggestion form for every product – Its extremely easy to give each client a short form to fill in after youve finished doing business. Written complains and surveys can be vague and you will miss out on important information. You can even implement a reward system for complaining Reward customers for complaining. Remember, complaining customers are doing you a favour. Theyre taking the time to think of you and your business. Theyre helping you. So show your appreciation with a nice gift, coupon or anything else that might motivate them. Big companies pay serious money for a service youre getting for free.

La Dee US History Assignment 3 Essay

La Dee US History Assignment 3 Essay La Dee US History Assignment 3 Essay The Makeup of a Woman: THE STRUGGLE TO ESTABLISH GENDER EQUALITY FOR AMERICAN WOMEN FROM 1865 TO PRESENT Ursurla Waller American History Since 1865 Instructor Jessica Schmidt 2014 Jan 14 The role of women in American society changed from the traditional homemaker to modern-day breadwinners owing to the outcomes of various events that occurred from the end of the Civil War in 1865 through 1920. While America was at war, the existing industries opted to invite women into the labor force because men went to war. Women had to multitask because they still had their homemaker duties while also playing an important role in supporting the war by working for agricultural and war industries. During the war, women began to take on the role of a man in their homes and elsewhere in society. The 19th Amendment’s ratification in 1920 granted a form of equality to women and a newfound freedom of expression, which they took to new and daring heights. Although many women lost their husbands during the war, they suffered together, and societal events changed them together, creating independent, strong, courageous women, whom some refer to as the â€Å"New Woman.† Women in Post-Civil War America faced three unique challenges in their fight to ensure equal rights. The struggle to overcome suffrage, the effort to break the professional barrier held by their male counterparts, and the fight against societal discrimination were the wars women fought in America. Notable events, which helped in the struggle for suffrage, included the formation of the National Women’s Suffrage Association (NWSM) by Susan B. Anthony and Elizabeth Stanton in 1869. The organization was instrumental in fighting for the right of women to participate in the elective process. The fight against discrimination through legal mechanisms, established through the enactment of State laws that illegalized wife battery, was another feat. Another major legal milestone was the decision by the Supreme Court to allow Belva Lockwood to be the first women to testify before it in 1879. The struggle for equal gender rights continued after World War II. Decades of activism for equal right to vote culminated in the enactment of the 19th amendment in 1920 that granted women the right to participate in the elective process. This event inspired women to advance their ambitions at breaking the professional barrier. In 1932, Emilia Earhart became the first women to make a solo flight across the Atlantic. By doing so, she inspired millions of women across America in believing that they could venture in competitive male-dominated careers. Establish equal job rights for women, made a significant achievement with the enactment of the Equal Pay Act of 1963. The law directed the payment of fair remuneration for both men and women. The six events selected can be used to discuss the struggle and achievements made by women in establishing equal gender rights that they enjoy today. Ratified Amendments, 1795-1992 (1919). â€Å"Joint Resolution of Congress proposing a constitutional amendment extending the right of suffrage to women†: General Records of the United States Government; Record Group 11: National Archives. This document is a comprehensive primary source that offers an accurate and detailed description of the statutes contained in the 19th amendment to the constitution. It provides a first-hand view of the document that granted women the right to vote. It can be, therefore, relied upon as a primary source on the current topic. The Associated Press. (1932, June 20). Amelia Shuns ‘Over-Praise’. Atchison Daily Globe. This newspaper article highlights the story of Emilia Earhart’s conquest of the Atlantic. It offers a description of the humility to which Emilia portrayed after she completed her landmark flight. The article can be relied upon as a primary source in depicting the remarkable feat achieved by Emilia Earhart that went on to spur women to engage in male-dominated careers. Norgren, J.

Accounting for Managers Essay Example | Topics and Well Written Essays - 3500 words

Accounting for Managers - Essay Example st detailed profit and loss account is given in the annual report, but UK listed companies are required to make annual and half year results announcements as well. The full year results announcement is shorter and covers the same period as the annual report, but it is released earlier. Many companies make quarterly announcements, as companies in the US and many other countries are required to. Unsurprisingly, UK listed companies that also have a US listing are very likely to report quarterly. In a simple case the profit or loss equals the increase or decrease in the companys assets as shown on the balance sheet. This is rarely exactly true and the statement of total recognised gains and losses reconciles the P &L to the changes in equity shown on the balance sheet In accordance with the accrual principle, costs and revenues are matched so that, for example, sales and purchases made on credit during a year, but perhaps not yet paid for, will be included in the PÂ  &Â  L for the year. Most of the detail in the profit and loss account comes from the need to provide detail of costs and, to a lesser extent, revenues. This leads to the general form of a PÂ  &Â  L that looks something like this: As can be seen, the PÂ  &Â  L contains several profit numbers. Each of these gives us different, and useful, information. In addition, the PÂ  &Â  L (perhaps together with other information) usually gives us enough information to calculate several other profit numbers such as EBITDA and EBITA These can give investors a better idea of the underlying business (the justification for doing it). For example, if the company has decided to sell a particular operation and the price has been agreed, shareholders do not really need to worry too much about that operations performance. As well as the valuation ratios, the PÂ  &Â  L provides the numbers for measures of the performance and efficiency of the business, such as margins, ROCE, and some measures of financial stability such as interest